What our customers say...

Here is some of the feedback we've had in writing from some of our customers. As part of our ongoing drive to continuously improve our service, we invite customers to complete a 'Client Servicing Questionnaire' We are very proud of the praise our advisers receive and so they are identified by initial in the comments below"

"Found to be accommodating and quick to respond to queries."

"AJ dealt with queries promptly & advice... was clear & precise. Courteous, a pleasure to deal with"

"I cannot praise the service enough"

"Would recommend the company based on level of service received"

"An excellent service, thanks to AJ for all her help & advice."

"GS very helpful, handled everything v clearly and precise. Thank you for your excellent service"

"SW was first class with his security questions, it gave me so much confidence in AD"

"Client provided excellent feedback via email direct to Stuart."

"GS very helpful, the service was excellent"

"AJ was excellent. I felt I was important & her approach was very professional"

"AJ responded quickly, was always pleasant, did what she said she was going to do."

"The service was both professional and friendly"

"GL was absolutely exemplary in all his dealings with us."

"I only wish I had contact with you earlier as it would have removed some of the worries that I had"

"Very pleased with the service... With AJ doing all the work and us just following her instructions"

"AJ is a great ambassador for Annuity Direct"

"A personal thanks to SEW for her considerable skills and helpfulness in getting the annuity through."

"Prompt responses from an easy to reach advisor who kept me up-to-date with progress."

"I found to be entirely professional, patient and helpful."

"Very efficient service with no unnecessary delays"

"A higher above market quote than from my old pension policy - so very happy I am!"

"The entire process was executed quite professionally"

"AJ was very helpful and explained everything in great details so that I could understand."

"Cannot fault the service I have received. You have made the whole system clear, efficient & friendly"

"Extremely helpful and informed contact. Excellent thoughout even thought the fund was tiny"

"I am very pleased with the service, simplicity and speed of your people and would not hesitate to recommend"

"Professional, friendly staff, good communication, knowledgeable, helpful, quick service"

"An excellent service - many thanks"

"Service was helpful and efficient. Any questions I had were dealt with very promptly."

"It all went very smoothly and I got the impression you actually cared."

"Thank you to GS & your team for bringing this to a satisfactory and agreeable conclusion"

"I was very happy with your service. SEW was always on top of the detail"

"Prompt response, professional hep given in a user friendly way"

"Very good service, adviser GL very helpful"

"Swift & prompt throughout. Made the whole process very easy thankyou."

"Everything was dealt with promptly and professionally."

"We were impressed by the advice, efficiency and friendly approach of staff"

"The adviser clearly knew what he was talking about and was very reassuring."

"All queries were answered promptly and clearly"

"I had a response to my emails & phone calls almost immediately"

"Excellent communication - prompt telephone answering & clear explanations & very friendly"

"Your company has one of the greatest, efficient, courteous men it has been my privilege to acquaint."

"Your company was referred to me by the MSE website and I can fully endorse their recommendation"

"I am very satisfied with the service I received from Annuity Direct and would certainly recommend you to others"